DESPATCH TIMES

 

We aim to despatch all orders as soon as possible up to a maximum 3 working days after the order received 

 

We try our best to despatch within 1-2 working days 

 

If there will be a delay beyond 3 working days we will contact you by email to advise the expected despatch date 

 

 

SHIPPING CHARGES 

 

Charges will be calculated at checkout based on size, weight and value 

 

Orders up to 10kg and less than £50 value - shipped with EVRI

 

Orders plus £50 value and / or plus 10kg - shipped with UPS Next Day

 

UPS Next Day items plus 1000mm will incur a surcharge 

 

Shipments to Scottish Highlands and UK Islands will incur a surcharge

 

 

RETURNS / EXCHANGES

 

RETURNS

We accept return requests up to one working week after receipt of your order

If the order is faulty or incorrect we will set up a return and provide you with a shipping label

If the order is not faulty or incorrect and you’ve made a mistake or changed your mind and just want to return it, you will need to set up the return and cover the cost

Refunds will be issued after receipt and inspection of the returned items

Note we do not accept returns for items after they have been processed in any way that modifies their original condition

For example, if the item has been cut, sanded, planed or turned, we will not accept a return

We carefully grade all our items before offering for sale and check them again before despatching

However, wood is a natural product and in rare instances a fault in a item may be revealed after processing

We do not accept responsibility for internal faults within items that are in good condition on initial inspection after receipt

 

EXCHANGES

We are happy to exchange items on an equivalent value basis but you will need to set up the return and cover the cost of the return and the shipping of the new item


Whatever issue you have, please contact us by email - neil@feelgoodwood.org

Email is best as during working hours we are generally in the workshop with machines and ear defenders on

However, if you really need to speak to someone please call +44 7922 424 481